Lingayen, Pangasinan—Pangasinan has always been a place of warm breezes and beautiful sceneries. The province, rich in tourism, is home to thousands of tourism-related employees, all working together to continue the legacy our province has. Trainings such as the Magnayon: Pangasinan Tourism Frontliner Training, organized in partnership with the Department of Tourism – Region I, help to maintain the standard of service that the Province of Pangasinan aspires to have, which is “to serve the best way we can.”
The said seminar was conducted over two days to allow emphasis on certain topics and points to cater of each department. Day 1 participants included employees from the Provincial Governor’s Office Front Desk, Capitol Resort Hotel, and Provincial Tourism and Cultural Affairs Office Day 2 was attended by personnel from the Provincial Security under the General Services Office. The seminar garnered 83 participants in total—40 for day 1 and 43 for day 2.
PTCAO’s very own Department Head, Ms. Maria Luisa Amor-Elduayan, started both days with her opening remarks, emphasizing the importance of participating in trainings such as this, especially for employees working in the Capitol Complex. She also reminded participants of the core values upheld by the Provincial Government.
Alongside her, Mr. Dennis V. Detalo, Regional Trainer for the Filipino Brand of Service Excellence (FBSE), served as the resource speaker for both days. Mr. Detalo discussed 4 modules under the FBSE training and shared his knowledge from years of service as a fellow in the Tourism Industry.
This collaboration with DOT–Region I reinforces the province’s commitment to raising the quality of service in its tourism sector through standardized, nationally recognized training programs.
The training signifies the provincial government’s constant strive for improved services, aligning with the on-going redevelopment of the Capitol Complex, which aims to provide world-class facilities for its people. As PTCAO Department Head Ma’am Maria Luisa Amor-Elduayan said, “The experience in itself is the memories we build with our guests, and service providers are who give this.”
/MJGE
Photos: MRTE
