This year marks the inaugural Filipino Brand of Service Excellence (FBSE) Train-the-Trainers Course for in-house trainers in the Ilocos and Pangasinan Region (Region 1). The Provincial Tourism and Cultural Affairs Office (PTCAO) successfully coordinated this effort in collaboration with the Department of Tourism – Office of Human Capital Development (DOT-OHCD), Department of Tourism – Region 1, as well as the Association of Hospitality and Tourism Trainers, Educators, and Professionals of Pangasinan (AHTTEPP). The training brought together a total of 15 participants, including 13 from AHTEPP representing various institutions in Pangasinan and 1 endorsed by the Provincial Government of Pangasinan.
The DOT established selection criteria to identify suitable participants for the training; candidates must have at least three (3) years of experience in the tourism and/or hospitality industry, two (2) years of experience as a trainer, excellent verbal and written communication skills, and must submit a Letter of Endorsement from their organization’s head. The screening process was carried out by Ms. Maria Lusia Amor-Elduayan, Department Head of PTCAO, on October 17, 2025.
This 4-day training workshop, held from November 4 to 7, 2025, was spearheaded by FBSE Master Trainer Ms. Annabelle Moreno, along with Ms. Jennifer Jacobo and Ms. Janelli Ann Sison of DOT-OHCD, and the Training Officer from DOT – Region 1, Ms. Christine Flores. The course is meant to qualify enterprise-level trainers to champion the Filipino hospitality and service brand, which is founded on warmth, professionalism, and excellence. The FBSE training program, is a game-changing initiative designed to provide exceptional service to both local and international tourists visiting the Philippines.
The qualified trainers will become advocates and trainers of the FBSE program for their respective institutions. Their commitment to cascading the FBSE principles will create a brand of service excellence rooted in Filipino values in the province of Pangasinan and the nation.
The whole duration of the workshop included interactive sessions, lectures, and practical exercises, which will enable the participants to become effective FBSE trainers of their organization, covering the four modules: Philippine Tourism Industry Situationer and the FBSE Journey, the 7Ms of Filipino Hospitality and Service Excellence, the G.U.E.S.T. Steps to Service Excellence, and the H.E.A.R.T. of Service Recovery.
One of the newly certified trainers, Mr. Jerry L. Ceballos Jr. of Pangasinan State University, shared, “The topics are basic, but as we were reminded, the basics are the foundation of excellence. Providing excellent service is a daily challenge that our industry must face every single day. The only way to do so is to live out the 7M’s of the Filipino Brand of Service Excellence.”
As of November 6, 2025, the DOT recorded 105 FBSE In-house Academe Trainers nationwide, and now, for the first-ever FBSE Train-the-Trainers Course (Academe Trainers) in Region 1, fifteen (15) new qualified FBSE trainers from the province of Pangasinan were added.
With plans to train multiple students and tourism frontliners by trainers from various institutions, supported further by the Provincial Government of Pangasinan, this demonstrates a commitment to improving the tourism industry by showcasing the Filipino approach to service excellence in our province and across the country.
/KLOG
Photos: MRTE



















































































































